We take our customers privacy seriously and we will only collect and use your personal information as outlined below. 

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

a. You register an account on the Website;

b. You use any of our related services, such as subscribing to our newsletter, product notifications;

c. You browse our products and services or otherwise interact with our Website and Apps;

d. You accept our cookies on your device; 

e. You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;

f. You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;

g. You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

h. We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;

i. Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;

j. Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or

k. When you voluntarily submit your Personal Data to us for any reason.

We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us. However, we may collect your bank account details to process refunds.

Please also take note of our Cookies Policy below in respect of the data collected and used by third-party cookies and trackers on our Website and Apps.

We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

HOW WILL YOUR PERSONAL DATA BE USED

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to: 

a. register and maintain your user account and to verify your identity or age;

b. process your order for our products or services, process or collect your payment for the order;

c. deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;

d. process your returns or refunds in accordance with our Terms of Service;

e. provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;

f. communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website or Apps Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;

g. personalise and improve your customer experience when you visit the Website and the Apps, for example by prioritizing products and services appearing in your search results or feed;

h. monitor and enforce compliance with our Terms of Service, including dispute resolution;

i. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and

j. ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website and Apps.

In addition, we may use and disclose your Personal Data for the following purposes, to:

a. send you marketing communications in relation to our Retail Goods and Services (as applicable), any promotions in relation thereto, or the Platforms;

b. send you marketing communications in relation to the Retail Goods and Services (as applicable) or promotions in relation thereto of business partners who provide such Retails Goods and Services (as applicable), including promotional mail together with your order;

c. deliver ads which are related to our Retail Goods and Services (as applicable) which may be of interest to you on the Platforms or other websites, apps or online platforms;

d. enable businesses to deliver ads which are related to their Retail Goods and Services (as applicable) which may be of interest to you;

e. provide you with our add-on or premium services such as neonde NOW;

f. invite you to our private customer events;

g. process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

h. process your participation in our business partners’ loyalty or point redemption programs;

i. conduct market and customer research, analysis or tracking;

j. promote our products and services on our Platforms;

k. manage the administrative and business operations of neonde and complying with internal policies and procedures;improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and

l. improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and

m. any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page; 

We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.

Note: We cannot use your Personal Data to send you any marketing communications without your consent. If you have given us your consent, you may withdraw your consent in accordance with paragraph 6 (Request to Withdraw Consent) below. If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes (except relating to sending you marketing communications), we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

THIRD PARTY COOKIES

Neonde uses the services of third party vendors, who may implement cookies on the Website. Advertisements on the Website may be provided by third party agencies. These advertisements may also generate cookies, for example, to track how many people have viewed the advertisement. The collection, use, and disclosure of information, including Personal Data, collected by such third party cookies are subject to the privacy and data protections policies of the third party vendors and are not under our control.

You may reject third party cookies through the settings on your browser. Note that this may result in the loss of Website functionality, restrict your use of the Website, or delay or affect the way in which the Website operates.

Google Analytics

Neonde uses certain Google Analytics functions. Please see this link for how your data is collected and this link for instructions on how to opt-out of any Google Analytics data tracking.

Neonde may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Neonde also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Neonde ads on sites across the Internet. Neonde and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to SYKEH, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Neonde .

When you log on to the Neonde website, Neonde with the help of Google Analytics may use your browsing behaviour to connect it with any other data that has previously been provided by you, in accordance with this Policy.

CONTACTING US

For any questions relating to your Personal Data or about this Policy, if you have a complaint regarding the collection, use or handling of your Personal Data by us, or a question about how we are complying with Applicable Laws, you may contact our Data Protection Officer via one of the following methods:

(a) Telephone number : 520-934-9269

(b) Email address : sales@neonde.com.

(c) Office address : 1107 Polk Street, Tucson 85716, Arizona, USAUnited States

Emails and letters should clearly state that you are making a data protection query, request or complain in the subject line to ensure the matter is dealt with expediently. We will strive to deal with any query, request or complaint promptly and fairly.